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Custom Email Template / copy for up/down Notification [white label]#92

I have a paid account

I want to remove Uptime Robot branding and customise the text

3 years ago
2

Hi @Solaceten . Are you speaking about up/down notifications or status updates (announcements) emails from Status page, please?

3 years ago
Changed the title from "Custom Email Template for Status Notification" to "Custom Email Template for Status Notification [white label]"
2 years ago
Merged Custom Emails#244
2 years ago
Changed the status to
Idea
2 years ago
?

I agree it would be a very nice feature to customize the notification email, like in the event of an outage for example. I would like to be able to notify customers with an automated email from my company domain and branding with a message stating that their IP may be down, and to encourage upselling them to a higher tier of support in the email as well, which I could do if I could customize the email being sent.

a year ago

Sorry for slow reply. Yes, the email notification,. We should have a full editable template.

a year ago
Merged Ability To Change Alert Verbiage#900
6 months ago
Merged Custom messages or webhooks#898
6 months ago
J

Not just for the purpose of Whitelabeling (which would be nice) but the notifications are NOT written in a simple user friendly way. We were looking to use UptimeRobot as a way to trigger automated emails to our clients in our RMM application. We successfully set this up in Syncro RMM, but the ticket would inherit your notification language which is jibberish to our customers. I’d love the ability to SIMPLY edit the notification to say what I want it to say:

Hi (Customer Name),

We’ve detected that you’re internet may be down.

See, much simpler.

a month ago
J

oh, and I’d love to remove Uptime Robots name from the notifications to my clients. lol

a month ago