Custom Email Template / copy for up/down Notification [white label]#92

I have a paid account

I want to remove Uptime Robot branding and customise the text

Hi @Solaceten . Are you speaking about up/down notifications or status updates (announcements) emails from Status page, please?

I agree it would be a very nice feature to customize the notification email, like in the event of an outage for example. I would like to be able to notify customers with an automated email from my company domain and branding with a message stating that their IP may be down, and to encourage upselling them to a higher tier of support in the email as well, which I could do if I could customize the email being sent.

Sorry for slow reply. Yes, the email notification,. We should have a full editable template.

Not just for the purpose of Whitelabeling (which would be nice) but the notifications are NOT written in a simple user friendly way. We were looking to use UptimeRobot as a way to trigger automated emails to our clients in our RMM application. We successfully set this up in Syncro RMM, but the ticket would inherit your notification language which is jibberish to our customers. I’d love the ability to SIMPLY edit the notification to say what I want it to say:

Hi (Customer Name),

We’ve detected that you’re internet may be down.

See, much simpler.

oh, and I’d love to remove Uptime Robots name from the notifications to my clients. lol