PSA Integration (ConnectWise)#294

As an MSP, it would be nice to be able to have integration with our ticketing system, minimally to open and close tickets as outages happen and restore.

This would be a huge improvement over emailing into ConnectWise as there is no way to Auto-Resolve from a separate email.

Agree, would love to be able to have tickets for reporting metrics

Would like this. For the time being we are using the email connector parsing feature to associate the DOWN emails with a specific client. This way we can use a workflow rule to automatically change the status of the email to “New” and get the client a notification.

This would be extremely helpful.