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PSA Integration (ConnectWise)#294

?

As an MSP, it would be nice to be able to have integration with our ticketing system, minimally to open and close tickets as outages happen and restore.

2 years ago
3
Changed the status to
Idea
2 years ago
J

This would be a huge improvement over emailing into ConnectWise as there is no way to Auto-Resolve from a separate email.

2 years ago
2

Agree, would love to be able to have tickets for reporting metrics

2 years ago
S

Would like this. For the time being we are using the email connector parsing feature to associate the DOWN emails with a specific client. This way we can use a workflow rule to automatically change the status of the email to “New” and get the client a notification.

a year ago
T

This would be extremely helpful.

a year ago