SLA - business hours#1675

For the SLA function: a lot of companies foresee an SLA annually on uptime (already another suggestion) but for the montly SLA there is the need to have “during business hours” report. E.g. we promise a 99,8 % availability during business hours per month but 99,9 % for the yearly overall uptime. (of course we do better but if they want higher our customers pay… )